Widerrufsrecht
Return & Refund Policy – Dupatta Collections
Effective Date: 31 August 2025
At Dupatta Collections, we take pride in providing high-quality dupattas and ensuring that each order is packed with care.
Please read our policy carefully before making a purchase.
1. No Return & No Refund Policy
We do not accept returns or provide refunds for products once they have been delivered, except in specific cases mentioned below.
2. Exceptions – Eligible for Exchange/Refund
You may be eligible for an exchange or refund only if:
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You received a different product than what you ordered
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You received a defective or damaged product
3. Conditions for Exchange/Refund
To be eligible, you must:
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Contact us within 48 hours of receiving your order
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Provide your order number and clear photos of the product showing the issue
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Ensure the product is unused, in its original packaging, and with tags intact
4. Process
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Email us at Nadeemkhan9509898409@gmail.com or WhatsApp at +91 7976888966 with details and photos.
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Our team will verify the claim.
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If approved, we will arrange for the return pickup or guide you on how to send the product back.
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Once we receive and inspect the product, we will process your exchange or refund.
5. Non-Eligible Cases
We will not process exchange or refund if:
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The product was used, washed, or altered
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The complaint was raised after 48 hours of delivery
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Minor variations in color or embroidery (due to lighting/screen differences)